Delivery Policy

Published on: 10th September 2025

Scope of Policy

This policy applies exclusively to events listed on Locality.in that offer the "Physical Pass Delivery" (PPD) option. It outlines the terms and expectations for both attendees purchasing tickets and the delivery partners facilitating the delivery.

Single Delivery Attempt

For each booking, our delivery partner will attempt to deliver the physical passes to the address provided during checkout **only one (1) time**. It is the responsibility of the ticket buyer to ensure they are available at the specified address and provide accurate contact information.

Our delivery partner will attempt to contact you via the phone number provided before the delivery. If the delivery partner is unable to reach you or if no one is available to receive the package at the address, the delivery will be considered **failed**.

Potential for Delays

While our partners strive for timely delivery, unforeseen circumstances such as traffic, weather conditions, or high demand can cause delays. We do not guarantee a specific delivery time. We recommend booking your PPD-enabled tickets well in advance of the event date.

Failed Deliveries and Redelivery

If the single delivery attempt fails due to recipient unavailability, incorrect address, or inability to contact the recipient, the passes will be returned.

**A redelivery will not be attempted for free.**

To arrange for a second delivery attempt, you must contact our support team by submitting a support ticket through our Help Center. Redelivery is subject to an additional fee and is not guaranteed, especially for last-minute requests. We are not liable for missed events due to failed deliveries.

Verification at Delivery

To ensure security, you must provide the **Booking ID** to the delivery partner upon their arrival. This ID can be found in your booking confirmation email and on the booking details page on our platform. The delivery partner will not hand over the passes without successful verification.

Proclaimed by ICiTified LLP